At Mahra Clothing Shop, we take as much care in ensuring your satisfaction as we do in crafting our exquisite Indian ethnic wear. Should your purchase of our authentic A-line lehengas, regal Sherwanis, or delicate Anarkali suits not meet your expectations, please review our returns policy below.

Eligibility for Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order, provided that:

  • The item is in its original condition with all tags attached
  • The item has not been worn, altered, or damaged
  • The original packaging is intact

Note: Due to the custom nature of these items, we cannot accept returns for:

  • Made-to-measure or altered garments (including tailored Sherwanis and Bandhgala suits)
  • Items marked as “Final Sale”
  • Intimate apparel (blouses and bandi sets)

Return Process

  1. Initiate Your Return: Email our customer care team at [email protected] within 15 days of receiving your order with the subject line “Return Request”. Please include:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Receive Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship Your Return: Package the item securely with the RMA number clearly visible on the package. We recommend using a trackable shipping service.
  4. Inspection & Processing: Once received, our quality team will inspect the item within 3-5 business days.

Exchange Process

For exchanges (size or color), follow the same process as returns, clearly stating your preferred exchange item. We will ship your new item once the return is received and approved.

Refund Information

Approved refunds will be processed within 5-7 business days after we receive and inspect your return:

  • Original Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.
  • International Customers: Refunds may take additional 3-5 business days to appear in your account, depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective item). We recommend using:

  • For US customers: USPS Priority Mail with tracking
  • For international customers: DHL or FedEx with tracking

Return to address: Mahra Clothing Shop, 19 Shingleton Road, SPRING VALLEY, US 45370

Sample Return Request Email

Subject: Return Request – Order #[Your Order Number] Dear Mahra Clothing Shop Team, I would like to request a return/exchange for my recent order #[Your Order Number]. Below are the details: Item Name: [e.g., A-line Lehenga in Red] Size: [Your Size] Reason for Return: [Please specify – size issue, color mismatch, etc.] Requested Action: [Refund / Exchange for [Item Name & Size]] Please let me know the next steps. I look forward to your prompt response. Best regards, [Your Full Name] [Your Contact Number]

Contact Us

For any questions regarding returns or exchanges, please contact our customer care team at [email protected]. We aim to respond within 24-48 hours.

At Mahra Clothing Shop, we value your trust as much as we value the traditional craftsmanship of our ethnic wear. We strive to make every aspect of your shopping experience, including returns, as seamless as the embroidery on our finest Anarkali suits.