At Mahra Clothing Shop, we blend traditional craftsmanship with modern convenience to ensure your experience with our exquisite Indian ethnic wear is as seamless as the embroidery on our finest Anarkali suits. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to serve your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges Policy

Your satisfaction is our priority. If your authentic A-line lehenga, regal Sherwani, or delicate Anarkali suit doesn’t meet your expectations, we’re happy to assist with returns or exchanges.

Eligibility

We accept returns and exchanges within 15 days of receiving your order, provided that:

  • The item is in its original condition with all tags attached
  • The item has not been worn, altered, or damaged
  • The original packaging is intact

Non-Returnable Items

Due to their custom nature, we cannot accept returns for:

  • Made-to-measure or altered garments (including tailored Sherwanis and Bandhgala suits)
  • Items marked as “Final Sale”
  • Intimate apparel (blouses and bandi sets)

Return Process

1. Initiate Your Return

Email our customer care team at [email protected] within 15 days of receiving your order with:

  • Subject line: “Return Request”
  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

2. Receive Authorization

We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.

3. Ship Your Return

Package the item securely with the RMA number clearly visible. We recommend using a trackable shipping service:

  • US customers: USPS Priority Mail with tracking
  • International customers: DHL or FedEx with tracking

Return to address:
Mahra Clothing Shop
19 Shingleton Road
SPRING VALLEY, US 45370

4. Inspection & Processing

Our quality team will inspect returned items within 3-5 business days of receipt.

Exchange Process

For exchanges (size or color), follow the same process as returns, clearly stating your preferred exchange item. We will ship your new item once the return is received and approved.

Refund Information

Approved refunds will be processed within 5-7 business days after we receive and inspect your return:

  • Original Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.
  • International Customers: Refunds may take an additional 3-5 business days to appear in your account, depending on your financial institution.

Sample Return Request Email

Subject: Return Request – Order #[Your Order Number]

Dear Mahra Clothing Shop Team,

I would like to request a return/exchange for my recent order #[Your Order Number]. Below are the details:

  • Item Name: [e.g., A-line Lehenga in Red]
  • Size: [Your Size]
  • Reason for Return: [Please specify – size issue, color mismatch, etc.]
  • Requested Action: [Refund / Exchange for [Item Name & Size]]

Please let me know the next steps. I look forward to your prompt response.

Best regards,
[Your Full Name]
[Your Contact Number]

Contact Us

For any questions regarding shipping, returns or exchanges, please contact our customer care team at [email protected]. We aim to respond within 24-48 hours.

At Mahra Clothing Shop, we value your trust as much as we value the traditional craftsmanship of our ethnic wear. Thank you for choosing us for your authentic Indian fashion needs.